Gift Exchange

Welcome to simple, comfortable, and easy gift exchanges…

Please find the order number printed on the invoice included with your shipment.
Please enter the gift recipient's zip code as it appeared on the shipping label.
Please enter the gift recipient's full name as it appeared on the shipping label.
Please enter the email address at which you'd like to receive your return shipping label and merchandise credit.
Not a Gift?

How it Works

You received a gift!

A gift was sent to you! But, it turns out that you need a different size, color, item...

Complete the Return Authorization

Complete the return authorization, and submit a request for a Gift Card for the amount of your returned gift.

Mail Back Original

Use the supplied return shipping label to send the original miss-picks back to the store.

Common Questions

What information will I need to proceed?

The gift receiver is asked to verify the order number (in the enclosed packaging) and delivery address zipcode. You are then presented with a screen where the gifted items are displayed and you’re asked to provide the cause of return. You are then given a voucher with the total eligible repurchase amount and asked to shop for replacement items immediately in your store.

How long does it take to receive my Gift Card?

After the returned merchandise is received, please be on the lookout for your emailed Gift Card within 3-5 business days.

How can I spend my Gift Card?

You can use your Gift Card to place an order on our website, over the telephone, or for purchase at any of our retail store locations.

Will my Gift Card expire?

No. Your Gift Card does not have an expiration date. However, we do recommend registering your Gift Card at www.plowandhearth.com to protect against theft or loss.

How much time do I get to return the items?

It is best if you mail them back as soon as possible, but you have about 10 days to drop those return items in the mail so that they are received in time.

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